How can we help?

Some content may be region specific; for any specific inquiries, please contact your region directly


Microsoft.ACE.OLEDB.12.0 Provider not registered on local machine.

Install the following package from Microsoft https://www.microsoft.com/en-us/download/details.aspx?id=13255 Close and Reopen CODESOFT or LABELVIEW....
READ MORE ▸

The network license cannot be found. Check your Network Administration settings and ensure that the server is running.

This method is for all TEKLYNX Network Products. The network license cannot be found. Check your Network Administration settings and ensure that the...
READ MORE ▸

Why won't my software launch/open?

Why won't my software launch/open?One reason that the software may give you unexpected errors is that your antivirus is blocking the software from...
READ MORE ▸

When I start the License Service Controller, the service starts then immediately stops

How to repair the installation of both network license utilities and the designer application:To resolve this issue, perform an administrative repair on...
READ MORE ▸

What is a Network license?

A Network license is a license of a TEKLYNX product that behaves as a "floating license" hosted in a centralized location like a server.  ...
READ MORE ▸

When I open my label templates for my TEKLYNX product, my workstation crashes

As of March 13, 2018, you may be experiencing some issues when running your LABEL MATRIX, LABELVIEW, or CODESOFT products. The issue presents itself when...
READ MORE ▸

Print Job Initialization error in LABEL MATRIX

Most commonly this error occurs when a link to a database has become corrupted or has been changed (for example, from having multiple links to the same...
READ MORE ▸

How do I create a counter within LABEL MATRIX?

First, you will need to open your LABEL MATRIX program and navigate to the upper-left hand corner and select the Text Object creation button as seen below;...
READ MORE ▸

No Compatible Drivers were found

No compatible drivers foundIf you are using .dbf files, these file types are no longer supported by Microsoft. We suggest to convert the data into...
READ MORE ▸

How do I connect to a text file in LABEL MATRIX?

If you are attempting to create an ODBC connection to a .TXT extension type file, you might have encountered some issues with your data displaying...
READ MORE ▸

How do I add a driver from the Driver Service Pack page?

  How do I add/update the printer driver from the Driver Service Pack web-page?All steps will have corresponding images below 1.  You will want...
READ MORE ▸

How do I format Excel to work with TEKLYNX Products?

  When printing a label with a Microsoft Excel file attached, you may run into an issue where some values print fine and others do not include 0'...
READ MORE ▸

How do I change my text field to a different font or size?

  How to Change Text Fields Sizes and Fonts in all productsIn LABEL MATRIX: 1.  Right click on the text and select properties 2. Select the...
READ MORE ▸

When attempting to install TEKLYNX software I am getting an error 1721/1722

This problem has occurred with Symantec End-Point Protection (SEP) version 12 primarily. This may also occur with other Anti-virus programs....
READ MORE ▸

I get the error "Unable to obtain an available license" when I launch the software through RDP.

I get the error "Unable to obtain an available license" when I launch the software through RDP. TEKLYNX products cannot be accessed through the...
READ MORE ▸

I am getting an NT Service Error when attempting to start the license service controller

NT Service error means the user trying to run our service SLicense does not have enough privileges to do so. Step 1: Go to services Step 2: Scroll down to...
READ MORE ▸

How do I copy my configuration when upgrading to the newest version?

How do I copy my configuration when upgrading to the newest version? Each instance of LABELVIEW/CODESOFT creates a USER.INI file which contains your...
READ MORE ▸

Hardware Fingerprint error

A Hardware finger print error occurs when there is a break in licensing and can be caused by multiple reasons. It has recently been found that an in-...
READ MORE ▸

How do I display an image from my database in LABEL MATRIX?

Follow these steps on how to link images to an existing database in LABEL MATRIX. First, you will need to have a connection to a database. Follow the...
READ MORE ▸

Printer is printing blank labels between the correct labels.

Problem One or more blank labels are being fed out from the printer between all printed labels.Resolution Press Feed button on printerIf more than one...
READ MORE ▸

How do I connect to a .CSV file in LABEL MATRIX?

How to Connect to a .CSV File in Label Matrix  1.  In the top left corner of the screen, select "Insert" and scroll down until...
READ MORE ▸

LMW print is taking a long time load or LMW Print is slow.

Sometimes you may experience LMW print taking a long time to load. This may be cause by the amount of windows drivers trying to load on that specific...
READ MORE ▸

Printer Not Ready or Printer Not Connected Properly in LABEL MATRIX.

Printer Not Ready or Printer Not Connected Properly in LABEL MATRIX.  If you are receiving a "Printer not ready" or "Printer not...
READ MORE ▸

When I make changes to my database or text file, the label does not reflect the changes.

Problem When I make changes to my database or text file, the label does not reflect the changes.Resolution Changes to text files or databases, either in...
READ MORE ▸

Why can't I find a specific TrueType font in the software?

Why can't I find a specific TrueType font in the software?TrueType fonts are fonts that are stored locally on the Windows operating system.  If a...
READ MORE ▸

How can I transfer a database connection between workstations?

LABELVIEW and CODESOFT For transferring your old database connections to the new 2018 version of LABELVIEW/CODESOFT, you will first want to go into the...
READ MORE ▸

How do I save my changes to my label?

How to Save Changes to Label Documents Once the document is opened and a edit has been made, in the top left corner of the window.  There is a...
READ MORE ▸

How do I create a key entry lookup in LABEL MATRIX?

Lesson: Table Lookup Variables in Label Matrix Procedure To create a table lookup variable: 1. Open a document. 2. Right click on an open space on your...
READ MORE ▸

Why does LABEL MATRIX load slowly?

There are a number of problems which may cause LABEL MATRIX to load slowly.  One misconception is that the splash screen is part of the loading of...
READ MORE ▸

The cloned image of TEKLYNX software will not activate.

Problem The cloned image of TEKLYNX software will not activate.  Resolution Please note that if you are having issues activating the software, that a...
READ MORE ▸

How do I create an expansion variable in LABEL MATRIX?

How do I create an expansion variable in LABEL MATRIX?You can create an Expansion Variable inside the properties of any object.  1) Select the Object...
READ MORE ▸

How do I create keyboard prompts at print time in LABEL MATRIX?

How to create a keyboard input at print time in LABEL MATRIX Create a new label or use an existing label. Click on the Text Object   Choose the...
READ MORE ▸

I am getting the message Error 289: This license is already active on another computer.

I am getting the message Error 289: This license is already active on another computer.You must first deactivate your software on the computer that is...
READ MORE ▸

Getting an error message when attempting to connect to a Microsoft Office product

Problem Getting an error message when attempting to connect to a Microsoft Office product such as Excel or Access Resolution If you are using Microsoft...
READ MORE ▸

LABEL MATRIX Network License is opening in demo mode.

Resolution 6. StartLABEL MATRIX.  7. On the Tools menu, click Setup, and then click the Network tab. 8. Click the Network Key check box, and use the...
READ MORE ▸

How do I change the default directories in LABEL MATRIX?

How to Change the Folder Paths in LABEL MATRIX: If you have your labels saved in a specific location and would like when you hit open, to have the...
READ MORE ▸

How do I make my 2D barcode bigger in LABEL MATRIX?

  Resizing a 2D Barcode in Label MatrixIf you would like to resize a 2D barcode, the steps below are the way to do so.  1.  Once you have a...
READ MORE ▸

Error 1919, when opening a label

The data access controllers within the operating system need to be updated. Download and install the MDAC and vfpodbc.msi updates, available from...
READ MORE ▸

My computer randomly encounters a critical system error (“Blue Screen”) when I’m using the software.

Problem My computer randomly encounters a critical system error (“Blue Screen”) when I’m using the software. Resolution This type of...
READ MORE ▸

Error: "Not a valid Win32 application" when installing the software

Problem Error: "Not a valid Win32 application" when installing the softwareResolution This error will occur when the software install ...
READ MORE ▸

What can I do to increase my print speed in LABEL MATRIX?

Problem I am using CODESOFT 9 design version, but my designer toolbar is grayed out and I cannot insert, save or edit a label. What can I do to fix this?...
READ MORE ▸

Why do I get the messages “Printer Not Ready” and/or “Printer Not Connected Properly” when I try to print?

Resolution The printer setup options in LABEL MATRIX must match those of the printer. The most common reason for these messages is that the cable is not...
READ MORE ▸

I am unable to print in color with my Xerox printer.

If you have been attempting to print to a Xerox printer using your TEKLYNX product and find that it is only printing in black and white, even though you...
READ MORE ▸

After activating my network license, it shows I only have 1 maximum user in the License Service Controller?

Problem After activating my network license, it shows I only have 1 maximum user in the License Service Controller Resolution In some situations you have...
READ MORE ▸

How do I change the start value of a UCC-EAN 128 in LABEL MATRIX?

To change the start value of a UCC-EAN 128 barcode in LABEL MATRIX: Double-click the barcode.Make sure the UCC-EAN 128 template matches the value you want...
READ MORE ▸

How can I fix a memory reference issue on launch of my software?

If you are receiving a memory reference error when you attempt to launch your software it is best to start with a reinstall. Completely uninstall the...
READ MORE ▸

After moving my label files, they cannot connect to the database.

Problem After moving my label files, they cannot connect to the database.Resolution  Open up the label and click on File > Label Properties.Select...
READ MORE ▸

In LABEL MATRIX, printing does not begin until I click the Quit button

Resolution Depending on different variable configurations, you may need to click the Quit button to signal to LABEL MATRIX that you have finished your...
READ MORE ▸

LABEL MATRIX Error "No value given for one or more required parameters"

Problem LABEL MATRIX error "No value given for one or more required parameters" Resolution Generally this error occurs when there are "...
READ MORE ▸

When I try to install my software from the software download, I get an error message that states “error reading setup initialization file.”

Problem When I try to install my software from the software download, I get an error message that states “error reading setup initialization file....
READ MORE ▸

How do I Print to a Picture in LABEL MATRIX?

How to print a picture in LABEL MATRIX With your label design open, go to File > Print. Click the Print to Picture option. New settings will appear at...
READ MORE ▸

When I print from LABEL MATRIX, the display on the printer always says 1 of 1, regardless of how many labels I print.

Resolution This issue occurs when the setup of the label requires that each label must be sent to the printer individually.  Most often this is...
READ MORE ▸