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Hardkey is no longer being detected.

Hardkey is no longer being detected by the software. If you have not already done so, download the latest HASP drivers. Be sure to select the Save option...
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What is a Network license?

A Network license is a license of a TEKLYNX product that behaves as a "floating license" hosted in a centralized location like a server.  ...
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My software is not working

One reason that the software may give you unexpected errors is that your antivirus is blocking the software from performing its normal functions. If you...
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How do I activate my offline license using our website?

Follow this process for activating an offline license using our website. This is the preferred method for offline activation. Go to Start>All...
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Where do I download a trial of TEKLYNX LABEL MATRIX/LABELVIEW/CODESOFT software?

Fill out the form after clicking the link below. Choose the specific product in the TEKLYNX PRODUCT dropdown in the form. After filling out the form,...
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TEKLYNX 2019 Products are Here!

We're excited to announce the launch of our 2019 versions of LABEL MATRIX, LABELVIEW, CODESOFT, SENTINEL, and LABEL ARCHIVE. Featuring a wide...
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How do I install the current version of LABEL MATRIX?

Problem How do I install the current version of LABEL MATRIX?   Resolution You can install the software via Electronic delivery or CD depending on...
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I just downloaded the software but it wont let me try, it only shows activate

If you are unable to select try from the license manager there are a few things that could cause that issue: If you have a single user license and are...
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How do I activate my offline license with a USB Key?

Problem How do I activate my offline license with a USB Key?   Resolution The process for activation is the same for all of our software packages....
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Error when activating my software: No remaining activations for this license.

Unfortunately, the license that is trying to be activated no longer has any activations left on it. You will want to deactivate the license from the most...
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I am getting an NT Service Error when attempting to start the license service controller

NT Service error means the user trying to run our service SLicense does not have enough privileges to do so. Step 1: Go to services Step 2: Scroll down to...
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How do I create my first label in LABEL MATRIX?

Creating new label design in LABEL MATRIX is easy thanks to an easy-to-use interface and helpful wizards. In this example, I will be making a product...
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Error when activating my software: This license is not for this product: version mismatch

This error message appears when you are attempting to activate a product that is of a different version number then the license that is being utilized is...
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I get the message "Invalid Character" when entering in my serial number

Problem I get the message “Invalid Character” when trying to enter in my serial number.   Resolution When attempting to enter the serial...
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How do I create keyboard prompts at print time in LABEL MATRIX?

How to create a keyboard input at print time in LABEL MATRIX Create a new label or use an existing label. Click on the Text Object   Choose the...
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Error when activating my software: This license is not compatible with Virtual Environments

If this error is received when trying to activate your software license, this is indicating that the software you purchased is a perpetual license and...
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How do I Print to a Picture in LABEL MATRIX?

How to print a picture in LABEL MATRIX With your label design open, go to File > Print. Click the Print to Picture option. New settings will appear at...
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How do I activate using my smartphone?

Please create an article describing the process for activation using a smart phone. Please include detailed steps with screenshots. A barcode scanner...
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My TEKLYNX software won't activate because it says I don't have internet access, but I do.

My TEKLYNX software won't activate because it says I don't have internet access, but I do.   Ensure access to www.braton.net is accepted....
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Error when deactivating my software: No deactivations left.

The Serial Number that is trying to be activated, no longer has any de-activations on it.  Please contact our Customer Support at 414-837-4800 to...
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Error when activating my license: This license is not for this product.

This message will get generated by either of the two following reasons: 1. The version of the software that is installed is different than the version...
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¿Cómo puedo convertir etiquetas deLABEL MATRIX para LABELVIEW?

Problema ¿Cómo puedo convertir etiquetas deLABEL MATRIX para LABELVIEW? Resolución Vea este vídeo sobre cómo convertir...
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How do I create a desktop icon?

How do I create a desktop Icon?  1. Click Start, All Programs and locate the TEKLYNX Product folder. (LABELVIEW, CODESOFT, LABEL MATRIX) 2. Highlight...
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Trying to Activate on a Surface Tablet

ProblemWhen Activating our software on a Microsoft Surface Tablet, You receive an error message stating that this license isn't compatible with...
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Error when activating my software: A subscription extension license can only be activated within 7 days of the subscription expiration date.

If this error is received when trying to activate your software, this is indicating that the software subscription  has expired already and can only...
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Error when activating my software: License data are invalid. Please check license ID and password.

This message means the serial number and or password typed in into the license manager does not correspond correctly. It is suggested to re-enter the data...
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I get the error: “260: The license specified could not be validated” when attempting to activate.

Problem I get the error: “260: The license specified could not be validated” when attempting to activate. Resolution This error occurs when...
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