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Hardkey is no longer being detected.

Hardkey is no longer being detected by the software.

  1. If you have not already done so, download the latest HASP drivers. Be sure to select the Save option when your browser prompts you to save or run the file from its current location.

    Save the file to a location you will easily be able to find (for example, the desktop).
  2. Remove the parallel or USB HASP key from your PC and close the software to ensure all services using the driver have been stopped.

    Although the driver update program can terminate applications accessing the driver, it cannot terminate services running on the PC. For example, if the License Manager is running as a service, you must stop the service before upgrading the driver.
  3. Disable any antivirus software you have running on your PC. You can either consult the directions for your antivirus software or contact your IT department for assistance.
  4. Double-click the file to launch the wizard. The introduction screen of the wizard will appear. Click Next to begin the HASP driver upgrade.
  5. The license agreement screen will appear. Select the I accept the agreement option and click Next.
  6. The wizard will show the file copy status and also notify you when the new HASP drivers are being installed.
  7. The final screen of the wizard will open, confirming that your HASP driver has been successfully updated. Click Finish to close the wizard.
  8. Re-enable your antivirus software and reattach the HASP key to your PC. Click OK to close the wizard. If you are using a parallel HASP key, reboot your PC to ensure that the key is recognized.
  • Occasionally Windows can fail to detect and install the hard key upon first use. These drivers allow for manual installation.